Billing Policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

Should you have any questions, please email accounting@happinessmatters.com.

Usage of our services constitutes customer’s acceptance of Happiness Matters billing policy. Following is the billing policy with which all customers must comply:

Payment Options

We accept Credit Card only. Other options must be approved.  You will see on your credit card statement “Living 5×5” as the name of our merchant account.

General Policies

Customers are responsible for keeping all credit/debit card details and contact information current. Please email accounting@happinessmatters.com to inform us of any changes.

All contracted fees are automatically charged to the credit/debit card on file.

Payment receipts are available to customers upon request.

Delinquency Policies

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will continue to attempt to charge the card on file a minimum of 2 times and a maximum of 10 times.

Delinquent Accounts: All accounts 30 days past due may be disabled or de-activated until balances are paid in full.

Fees

Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellations

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Happiness Matters receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Happiness Matters retains the right to collect on any rendered services or fees that are due. Happiness Matters will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

Refunds

Our policy at Happiness Matters is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan. We understand there are extenuating circumstances that may prevent you from adhering to your original agreement. As such, in special circumstances as approved by Happiness Matters in writing, you may be approved to roll your payments over to secure a spot in another retreat or workshop within 12 months. These requests must be made within 30 days of submitting payment. By placing your order with us, you are indicating your agreement to these terms.

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