What is Business Automation?

What is Business Automation?

In the simplest terms, business automation is nothing more than a series of processes that automate certain tasks and areas of operation within your business.

However, while business automation is relatively simple to understand, in order to properly implement the correct processes we’re going to have to take a closer look at what that entails.

What is Business Automation?
Picture an average day at your particular business.

Think about that day sequentially and in some detail.

  • What are the things that you find yourself doing over and over on a regular basis in order to complete certain tasks?
  • Do these repetitive steps keep you from attending to more pressing and potentially more lucrative items on your agenda?
  • Do you find that your employees are faced with similar routine tasks that prevent them from concentrating on more important matters?

If your answer to any of these questions was yes, then some sort of system to automate those particular processes is in order.

That is exactly what business automation is and does.

It makes a business more efficient and productive by automating routine tasks that often waste time and therefore, money.

Because of this, an increasing number of entrepreneurs are appreciating the significance of automation in executing the various business functions.

The term Business Process Automation refers to the utility of technology in automating business processes with the overall goal of reducing labor costs.

In other words, it reduces complex processes by integrating applications.

According to Forrester Research, business automation has its origin in the need to bridge the gap between lead management and selling activities.

In addition to that, it was used in order to establish a strong alignment between marketing and sales and study their interaction in an easier way.

Business automation plays a critical role in ensuring that a business is able to cut down costs and produce optimal results.

Unfortunately, some businesses are not aware of the process of automation and its relevance to the business.

In this light, entrepreneurs ought to gain a comprehensive understanding of the various advantages of business automation in order to make an informed decision.

So, let’s take a look at some of the advantages automation can bring to your business.

Promote Better Communication

One of the greatest challenges facing modern-day business is how to effectively handle communication.

For instance, enterprises have to deal with the tiring work of handling large correspondence. The internet is a jungle, the Wild West.

What this means is that not all online users are responsible after all. For example, spamming is a common practice.

The business management faces the difficult task of sorting out such emails. With automation, this is no longer a problem. Consequently, the staff is going to concentrate on other tasks.

Traditional business environments were characterized by a lot of paperwork that was waiting for processing. The higher the workload involved in this paperwork, the higher the probability of a breakdown in communication.

Similarly, it was not uncommon for businesses to have data they could not account for. Furthermore, it is not easy to organize water cooler comments, sticky notes, and emails in a single repeated process.

Business automation comes in handy to cushion businesses from such challenges.

Through the use of a single dashboard, a business can streamline its communication process. Every initiated workflow is going to have a predetermined line of communication.

Consequently, managers can account for and track any data and information.

Another important thing in the handling of communication is personalizing messages. People like to be recognized.

Targeting to meet the preferences and needs of each of your clients or customers is going to promote engagement and loyalty.

Automation will also help in the creation of a client database. Here you can capture their personal details, and eventually personalize each and every communication.

In addition to having clear communication, there are 3 other strategies you can implement for business success, check them out here!

Promoting Accuracy

Human beings perform tasks in a linear manner, which is vulnerable to errors.

Steven Robenbush, writing for The Wall Street Journal, states that

“automation employs cognitive technology which does an approximate assessment of how people think and behave.”

Inefficiencies and errors can be expensive and time-consuming. For instance, suppose you were supposed to pay $100 on an invoice, and the employee enters $1000, your company has just recorded a loss of $900.

Such repeated errors and inefficiencies can cripple a business over time.

Similarly, careless mistakes such as inadvertently making payments late can drastically damage the overall reputation of a business.

In addition to that, such mistakes can lead to a disruption in the product life-cycle or supply chain.

There are other errors that can be prevented through business automation as well. These include payment of goods that were never received and slow sales approvals.

Face it, even the most careful employees still make mistakes. One of the drivers of human error is increased workload and working under pressure.

Similarly, companies with an insufficient number of employees may be at risk of overloading the available employees with work, thereby increasing errors as well as the margin for those errors.

What process automation does is provide a company with computer-aided data entry. The software in question does a thorough check on logical errors, both of omission and commission.

Reducing errors is an excellent way of staying competitive, as well as promoting the overall health of a business.

Saving Time

There are a number of business functions which can be automated in order to reduce the time that the employees spend performing routine duties.

These include daily communication, appointment reminders, and social media communication.

Business automation also frees up time that employees spend on specific functions. Consequently, they are able to concentrate on other vital tasks.

For the sake of clarity, let’s look at an example. The original rationale behind higher education was research and teaching. However, routine and specific functions, such as grading get in the way of these goals.

However, if grading becomes automated, the university’s teaching staff can concentrate on teaching and research in order to contribute to knowledge in a more efficient manner.

In addition, freeing up employee’s time through automation also gives them an opportunity to be innovative and responsive to a customer or client’s immediate needs.

This type of flexibility is invaluable in establishing good relations with your business’s client base.

You can find 6 more ways business automation can help grow your business here!

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